Shipping policy

At CuraMate®, we are committed to providing you with the best shipping experience, no matter where you are. Our goal is to ensure fast and reliable delivery to customers worldwide.

Shipping Charges

  • Free Shipping: For orders over $60
  • Flat Rate Shipping: $4.99 for orders under $60

Shipping Methods and Delivery Times

Handling time: 1-2 business days (Monday–Friday, 10:00 AM–6:00 PM)

Delivery time:

  • United States: 6-8 business days
  • Canada: 8-14 business days
  • United Kingdom & Ireland: 6-10 business days
  • Rest of Europe: 8-10 business days
  • Australia & New Zealand: 10-15 business days
  • Other countries: 10-25 business days

Factors Beyond Our Control:

There are several factors that may affect the delivery of your order which are beyond our control, including:

  • Weather conditions
  • Holiday seasons
  • Errors or delays by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: CuraMate® cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Confirmation & Status Updates

Once your order is placed, you will receive a confirmation email with your order number and receipt.

Your order will typically ship within 1-2 business days (excluding holidays).

Didn’t receive your confirmation email?

Please check your spam folder. If you still don’t see it, contact us at Support@curamate.com with the subject line “Order Confirmation Not Received.”
You will also receive a tracking number once your order has shipped.

Order Cancellation

If you wish to cancel an order after payment, please contact us as soon as possible, and we will do our best to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to our warehouse for processing. If processing or shipping has already taken place, we are unfortunately unable to cancel the order. In this case, you would need to initiate a product return.

Shipping Carriers

We partner with reputable carriers, including USPS, to ensure reliable delivery. For high-value orders, a signature may be required upon delivery.

Track Your Order

You can track your order using the tracking number sent to you via email. If you don't receive a tracking number within 7 business days, please contact us at Support@curamate.com.

Contact Us

Email: Support@curamate.com
Working Hours: Monday–Friday, 8:00 AM–6:00 PM (PST)